• Expertise
      • Organizational Effectiveness
        • Organizations in complex environments
        • Organizations ready for tomorrow
        • Customer Value focus
      • Organizational Alignment
        • Value Based Organization
        • Empower Teams
        • Agility in HR
      • Agile Leadership
        • Leadership from within
        • Agile Leadership Practices
        • Leadership Empowerment
      • Agile Team Enablement
        • Value Delivery
        • Agility in processes
        • Scrum Framework
    • Our Offer
      • Coaching
        • Executive Coaching
        • Team Coaching
        • Workshop Facilitation
      • Consulting
        • Advisory
        • Assessment
      • Training
        • Leadership Training
        • Team Training
      • Achievements
        • Approach
        • Customers
    • Agile Trainings
    • Blog
    • About
    • Contact

      Solving conflicts with addressing Motivators

      • Home
      • Insights
      • Agile Leadership
      • Solving conflicts with addressing Motivators
      August 5, 2020
      Solving conflicts is difficult.

      A while ago we were writing about the Moving Motivators and how they can help team leaders and managers to be more empathetic and to be able to talk differently to persons. A while ago, I was actually making that experience in one of our coaching assignments by helping solving conflicts. In there I was helping a product development team to be more agile and use more Scrum to achieve better and faster customer value. I was usually going there 1-2 times a week and attend their Sprint Plannings, Reviews and Retrospectives. Things improved slightly and their conversations within the group improved from time to time, which also had impact on the result of a sprint.

      At one day in the office, one of the more senior developers came to me. He mentioned, that two of the Product Owners were constantly in a fight and even sometimes shouting loudly at each other in the office. He asked me, if I could fix it.

      Consequently I booked two individiul 1-1 sessions with each of the product owners. In both 1-1s I asked them to lay out the Moving Motivators and we had a conversation about, what motivated them. After both sessions I understood, what one of the problems could have been. One Product Owner was motivated by Freedom and Mastery, while the other one was motivated by Order and Goal. Those motivators were conflicting each other.

      In the next individual 1-1s I made them both aware of the other person’s motivator: “Did you realize, that Mastery and Freedom motivates Person B?” Of course, both Product Owners were not aware of that. I don’t remember oing much more than this. There might have been a bit more of conversation. But nothing more big. I heard later, that the shouting and loud discussions stopped. They did not become best firends, but at least they could work with each other from then on.

      Visualization helps to prioritize

      Visualization of what we think and focusing on a set of variables can help creative minds to achieve a more effective outome. I could have asked both Product Owners only orally: “What motivates you”. Their answer would be naturally much less deep, much less thoughtful. For example, one would have mentioned money or salary to be their motivator. Then we could leave it like this. The motivator do not ask us for money as a motivator. They ask for the reason, why we would might need the money: Freedom, Power, Status, Relatedness. To achieve them, money might be an accelerator.

      Solving conflicts through more knowledge

      Back to the two POs: I can’t say, what exactly happened in both of them. But as my friend Alex told me a while ago: “Nobody is waking up in the morning and decides to spoil your day.” Their arguments and conflict was based not on hate or personal dislike. But it was based on the understanding, that each of them wanted to do best they can for their company. Because of the different motivators, they could not align on their common vision. Naturally both of them have only a incomplete mental model of the other person. The visibility of the motivators, therefore, made the other person aware of who the other person is. They changed their perceptions and their attitude towards the other person. In the end the moving motivator can help solving conflicts.

      Do you want to learn more abut the Moving Motivators? Join us on one of our upcoming Management 3.0 trainings!

      Share
      Chris Kruppa
      Chris Kruppa
      Chris is a German working in Vietnam since 2008. He became passionate on Agile, when he started to implement Agile into his Marketing team about 2010. He immediately saw the impact of cross-functional and transparent teams and became a CSM in 2011. He founded semdi solutions end of 2012 with the goal to coach teams on how to be more adaptive and ready for the 21st century. Since then he has worked with nearly 20 organizations in Southeast Asia and supported them in increasingly becoming more Agile.

      Related posts

      Goals are important to empower your team
      August 18, 2020

      Setting Goals that empower


      Read more
      Team Competency Matrix makes competency gaps visible
      August 11, 2020

      Identify Competencies Gaps in your team with Team Competency Matrix


      Read more
      Organizational Development is like Architecture
      July 8, 2019

      Organizational Development in 21st century – Meddler’s Game


      Read more
      Moving Motivator can help you to build higher empathy
      May 20, 2019

      Leadership Trait “Empathy” – Start with Moving Motivators


      Read more

      Leave a Reply Cancel reply

      Your email address will not be published. Required fields are marked *

      Visit us

      semdi solutions Co, Ltd.
      1st floor, H3 building
      384 Hoang Dieu, Ward 6
      District 4
      Ho Chi Minh City
      Vietnam

      create@semdi.vn
      +84 90 710 6333

      Our public Courses

      • 27/01/2021 in - Ho Chi Minh City
        semdi solutions Alumni Event #01/2021
      • 25/02/2021 in - Ho Chi Minh City
        Team Alignment with Scrum
      • 11/03/2021 - 13/03/2021 in - Ho Chi Minh City
        Agile Leadership Practices with Management 3.0

      Get in touch with us

      • Facebook
      • LinkedIn

      Legals

      • Contact
      • Imprint
      • Privacy Policy
      semdi solutions, © 2020
          We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.AgreePrivacy policy