Within the context of organizational effectiveness, we support organizations to make more sense of their environment related to the services or products they offer. An improved organizational effectiveness will support organizations in better decision-making, better product or service offering and having an organization resilient for the constant changes in the surrounding environment.
When organizations understand complexity theory and address that in their context, they will get more comfortable with uncertainty and understand certain mindsets, practices and tools to make more sense of that context. Understanding complexity theory is the key for understanding, how Agile will support them successfully in their context and challenges. Understanding Complexity Theory is the first step of successful Agile journeys.
Adaptive organizations are complex adaptive systems, which are structured to be able to address the complexity. They understand that the structure of an organization will be decided by the adapting parts of the system. Therefore, adaptive organizations understand organizational structure not as a corset, in which organizations need to be pressed in, but as an ever-learning system, which only need principles to follow.
Customer-centric organizations build products based on feedback from customers to achieve higher effectiveness as an organization. Therefore, they are complex adaptive systems and as such they might be skeptic to what product or service is needed on the market. On the other, they stay curious enough on a constant level to learn effectiveness through customer and product/service development at the same time.
Lean Service & Product Development
Customer-centric organizations build products based on feedback from customers to achieve higher effectiveness as an organization. customer-aentric organizations are complex adaptive systems, which do not think, that they know, what product or service is needed on the market, but stays curious enough on a constant level to learn effectivenesss through customer and product/service development at the same time.